Policy
How Partial Payment Works:
We offer Partial Cash on Delivery (COD) to provide flexibility:
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Initial Payment (Online): Pay a portion of your order total upfront during checkout.
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Due Amount (Later): Pay the remaining balance online before delivery OR in cash to the delivery agent.
Payment Structure
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Upfront Payment: A non-refundable deposit of [X% of order total] or [Fixed Amount, e.g., ₹500] is charged when you place your order.
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Due Amount: Online Payment: Pay via UPI, card, wallet, or bank transfer using a payment link we’ll email/SMS to you.
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Cash on Delivery (COD): Pay cash to the agent upon delivery.
Order Confirmation
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Your order is confirmed only after the initial payment is successful.
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You’ll receive an email/SMS with:
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Order summary + initial payment receipt.
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Due amount and instructions to pay online (if chosen).
Delivery Process
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If you chose Cash on Delivery:
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Inspect your package before paying the due amount.
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Refuse delivery if the package is damaged/tampered.
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If you pre-paid online:
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No cash is due at delivery. Simply accept your order!
Cancellations & Refunds
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Initial Payment: Non-refundable after 24 hours (covers processing fees).
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Due Amount Paid Online:
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Fully refundable if canceled before shipping.
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Non-refundable if canceled after shipping (return shipping fees apply).
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Failed Deliveries:
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After 2 attempts, the order is canceled. Initial payment is forfeited; online due payments are refunded.
Exclusions (e.g., Discount Coupons)
Please note that discount coupons and other promotional offers may not be applicable to orders placed using the Partial Payment option, unless specified otherwise. The advance payment amount remains fixed.
Your Agreement
By choosing the "Partial Payment (Advance + COD)" option at checkout, you acknowledge that you have read, understood, and agree to the terms and conditions outlined in this policy.
For any questions, please do not hesitate to contact our Customer Support team. We are here to help!
Beth C.
Even with multiple pickup and delivery locations, the move went efficiently and smoothly. The two movers, John and Connor, were professional and handled our belongings with care. Elizabeth, in the office, was so helpful considering I had to change my move date not once, but twice! I would highly recommend the entire company.
Kexin Z.
Recommended!!! Efficient communication and work! I called them at 2pm when I realized that I won’t be able to finish moving by myself, and they came at 4pm immediately and finish everything in one hour. Every one in the team was nice and efficient! Definitely will call them if I’m moving again
Once started, the two guys moved my things quickly and efficiently. No lulls and everything was safely moved. Very professional.
Edele P.
Elizabeth, who facilitated my move, was courteous, professional, and accommodated my every need and concern. The men that moved me were all of those things as well as kind and gentle with my belongings. I would highly recommend this company for all of your moving needs whether it be a few items or many. They were just great.
Abdullah A.
The guys where professional and extremely fast. There where larg exercise equipment and tight halls that worried me but they were able to get everything smoothly in the truck. They did an amazing Job. I also booked them around 3pm and they showed around 5pm same day. They helped greatly as we had a tight schedule